This document contains the conditions under which C M Ejikeme & Sons Limited (‘we’, ‘our’ or ‘us’) agree to carry you on our Coaches.
While you must accept these conditions when booking a ticket, we also deem that you have accepted them when you board any Coach.
If you have any questions about these conditions, please contact us.
| In these conditions: | |
| Adult Passenger | means someone who is aged 18 years or over and who travels with a valid Ticket for the journey. |
| Child Passenger | means someone aged under 15 years. |
| Coach | means the coach, bus or other road vehicle or other means of transport provided by us as part of our service to you. |
| Company Official | means any authorised representative of our company. |
| Locker | means a designated hold area of the Coach. |
| Journey | means travel from a starting location to a final destination. |
| Ticket | means a reservation number for a particular Journey. |
| our Website | means our website at www.cmestravel.co.uk. |
| Young Child Passenger | means someone who is aged under 3 years. |
| Young Person | means someone aged over 15 years and under 18 years. |
2.1. A Ticket entitles you to travel a single Journey subject to conditions specified (such as use of a particular service, or within certain dates, or travelling via a specific route) when the Ticket was purchased.
2.2. Tickets are only valid for the Journey you have booked.
2.3. If you are arrive later than the departure time (taking into account that platforms at stations may close earlier than the advertised departure time of the Coach) you will not be permitted to travel on a later service, unless you purchase a new Ticket.
2.4. If you arrive early enough for another service you will not be permitted to travel on that earlier service, unless you purchase a new Ticket.
2.5. If you are returning to your starting location using our services, you will need a separate Ticket for that return Journey than the one you used for the outward Journey.
2.6. You may not board or alight at intermediate stops unless specified on your Ticket.
2.7. Keep your Ticket safe and present it on request to a Company Official.You can present in printed form or displayed on an electronic device.
2.8. If you cannot present a valid Ticket for the Journey you are travelling on, you may be refused boarding on to the Coach or, if the Journey has already started, you may be required to pay the full fare for your Journey and we may also impose a non-refundable penalty fare.
2.9. The penalty fare will be: twice the usual fare for the distance you have already travelled or £50, whichever is greater, plus the fare for the remaining distance to your destination.
2.10. The fare for the distance already travelled is calculated the fare for your journey multiplied by the proportion travelled until it was identified that you did not hold a valid Ticket.
2.11. If you cannot verify the distance you have travelled, then the starting point of the route is used for the calculation of the increased fare.
2.12. If you need travel assistance, wish to book space for a wheelchair, or require a companion seat, contact us at least 24 hours before your Journey starts.
2.13. We may offer Tickets at promotional prices. While we encourage taking advantage of these discounted offers, we reserve the right to refuse travel using these Tickets if a Company Official believes that your use is fraudulent or abusive. Our liability if we refuse travel is limited to the amount you paid for the Ticket.
2.14. Concession and discounted Tickets are only valid with the relevant and accompanying concession or discount card, which must belong to the passenger travelling.
2.15. You are responsible for maintaining the integrity of your Ticket once issued. We do not replace lost, mislaid, or stolen Tickets. In such cases, you must purchase a new Ticket to travel.
2.16. If we suspect fraudulent use of reservation numbers, transfer to another person, or other abuse, we reserve the right to refuse you travel on our services. No refund will be given in relation to fraudulent use of booking references.
3.1. Generally, we provide unreserved seating on a first come first served basis.
3.2. We reserve the right to provide unreserved seating only on any service.
3.3. On certain services you may select and reserve your seat online. We may charge you a fee to reserve a particular selected seat.
3.4. Prior to starting your Journey we may withdraw reserved seating.
3.5. Where your reserved seat is unusable or unavailable, we reserve the right to allocate you an alternative seat for all or part of your Journey.
3.6. We may also ask you to move from a reserved seat to any other, for any reason and at any time.
3.7. If we prevent you from sitting in the seat you reserved, for any reason, our liability to you will be limited to the fee we charged you for that reserved seat.
3.8. You must not deface, tamper with, remove or cover any material that designates that a seat is reserved for any part of a journey.
3.9. You may not occupy any seat that is reserved, unless you have reserved it.
3.10. If you reserve a seat, you must occupy that seat and not any other unreserved seat.
3.11. You must not store luggage on any seat that may suggest that the seat is occupied.
3.12. With the exception of Young Child Passengers, every passenger must wear a seat belt at all times during a Journey while they are sitting, if one is available. This applies even if you are travelling in your wheelchair.
3.13. You may remove your seatbelt when you need to stand. However, you must refit your seatbelt after returning to your seat.
3.14. For safety reasons, if you have a seatbelt exemption certificate, you may not sit in any of the seats at the front of the Coach or at the top of stairs, or in the back row middle seat.
3.15. You are required to co-operate in allowing proper use of any designated wheelchair space by vacating such a space if it is required by a customer in a wheelchair, a disabled buggy or approved mobility scooter.
4.1. You must have purchased a Ticket for your Journey in advance of boarding a Coach.
4.2. Coaches will only pick up and set down passengers at the designated stops shown in the trip itinerary.
4.3. You must not attempt to board or to alight from a moving Coach, or a Coach that is stationary but at a non-designated stop such as at a set of traffic lights or at road works.
4.4. You must not use the emergency exits on any Coach except in a genuine emergency.
4.5. You should arrive at your departure point at least 15 minutes before the scheduled departure of the Coach. This will allow you time to stow your luggage and board, preventing any delays to the service.
4.6. At coach stations, departure gates often close before the departure time. You should arrive no later than 5 minutes before the advertised departure time.
4.7. If you are not at the departure point at the departure time for the Coach for which you have a Ticket, you may not be able to travel.
5.1. A maximum of one Young Child Passenger can travel for free with each Adult Passenger.You must purchase a Ticket for any additional Young Child Passenger.
5.2. A seat may not be available for a Young Child Passenger, whether next to the Adult Passenger with whom they travel or elsewhere on the coach, unless a Ticket has been purchased for them. The Young Child Passenger may be required to sit on the lap of the Adult Passenger with whom they travel.
5.3. Generally, we allow use of child seats for Child Passengers.However, depending on the availability at any time of appropriate seating on the Coach for the child seat you bring, we reserve the right for the driver to refuse to allow you to use on or to no longer use one.
5.4. Your driver may also allow you to use one subject to conditions, including but not limited to your changing seat on the coach. Please be aware that certain seats on a coach are not suitable for use of child seats, including for safety reasons.
5.5. If we refuse to allow you to use a child seat, it will be treated as a standard piece of luggage.
5.6. Because a Ticket for a Child Passenger or a Young Passenger may be bought at a discounted price, a Company Official may ask for proof of age in order to verify that a Ticket for a Passenger is valid for the journey.
5.7. In the event you are unable to prove the age of a Young Person, at our discretion, we may require you to buy an Adult Passenger Ticket for that person.
5.8. We do not assume any duty of supervision for any person travelling on our coaches.
5.9. A Child Passenger must travel with an Adult Passenger.
5.10. A Young Person may travel without an Adult Passenger subject to the following:
6.1. Your luggage should weigh no more than 23kg and be no bigger than a standard ‘large’ suitcase. The maximum size of a single bag is 75cm x 50cm x 32cm.You may take up to three bags as long as they do not occupy more space than a single bag of these weight and dimension limits.
6.2. You can carry one small hand luggage piece, which must fit on your lap or under the seat in front of you. This does not count towards your general luggage allowance.
6.3. We reserve the right to refuse items that exceed the above limits. You may be denied boarding if your luggage might obstruct the aisle or emergency exits.We are not liable for loss or inconvenience if travel is refused due to safety concerns.
6.4. Label all your luggage with your name, address, and contact details.
6.5. You are responsible for your belongings.
6.6. Do not bring high-value items or those of personal importance onto the Coach. Items such as currency, cheques, premium bonds, money orders, passports, driving licences, certificates, jewellery, and portable electronic devices must be kept with you at all times.
6.7. Items including frozen food, fresh meat, poultry, fish, rechargeable batteries, explosives, ammunition, weapons, combustible materials, and petrol are strictly prohibited under any circumstances.
6.8. Fragile and electronic items will only be carried if they are reasonably sized, securely packed, and meet our luggage requirements. Paint may only be carried in original, sealed containers of no more than 5 litres.
6.9. For security, you may be asked to open your luggage for inspection by the driver or by another Company Official.
6.10. If your journey requires you to changeCoach, you must transfer your own luggage.
6.11. Our liability for lost luggage is limited to £250 per customer. For damaged luggage £100. We recommend insurance for items valued above this amount.
7.1. Normal adult bicycles are unlikely to meet our luggage requirements and cannot be carried on our Coaches.
7.2. Folding bicycles or small children’s bicycles can be carried on our Coaches. Providing they meet our luggage requirements; they are carried at your risk and will count towards your luggage allowance. They must be securely stowed in a bag or box in a Locker.
7.3. Our acceptance of your bicycle on one journey does not imply acceptance on the return or subsequent journeys.
7.4. For each Young Child Passenger with whom you travel, we will carry one fully collapsible buggy, pushchair or stroller at no extra cost. It must be folded up and stowed in a Locker whilst you are travelling.
7.5. Wheelchairs, disabled buggies, approved mobility scooters, small prams and unfolded buggies may only be carried on suitable low floor vehicles except as set out in this section.
7.6. If you use a wheelchair or scooter with a maximum weight of 23kg and are able to climb the steps into the Coach, we will store your mobility device in a Locker and the driver will help you into your seat.
7.7. If you wish to sit in your wheelchair while travelling with us, contact us at least 36 hours in advance to check whether there is an available designated wheelchair space and to book it. We are unable to carry customers seated in mobility scooters.
7.8. We will accept lightweight mobility scooters for storage and carriage in the Locker. The mobility scooter must break down into separate parts each weighing no more than 23kg. You or a companion must be able to dismantle and reassemble the mobility scooter for carriage in our Locker. Space is limited and we strongly recommend, before booking your ticket and at least 36 hours in advance of travel, that you contact us to confirm that there is available space to carry your mobility scooter.
7.9. It is the passengers’ responsibility to ensure that their wheelchair, mobility scooter, pram or pushchair is safely positioned within a designated area and that they adhere to any notices relating to that area and ensure that it does not obstruct or block any exit or aisle.
7.10. We only accept powered wheelchairs and mobility scootersthatuse dry cell or gel type batteries. E-scooters may not be carried on any service.
7.11. Compensation in the case of loss of or damage to wheelchairs, other mobility equipment or assistive devices shall be equal to the replacement value or repair costs of the lost or damaged equipment.
8.1. We allow trained assistance dogs to travel for free on all vehicles. Assistance dogs must be properly harnessed and remain under your direct control at all times.
8.2. You must show appropriate identification if you are accompanying a trained assistance dog as a trainer or if you are a registered disabled person.
8.3. At the discretion of the driver, we may permit other dogs on board. You must keep your dog on a lead or harness and, if necessary, muzzled according to the Dangerous Dogs Act. We reserve the right to require you to leave the vehicle if your dog behaves in an unacceptable manner.
8.4. At the discretion of the driver, you may bring small animals onto the vehicle if they are not a danger or nuisance to other passengers. You must keep these animals in a box, cage, or on a lead at all times and ensure they do not occupy seats.
8.5. If you bring any animal onto the vehicle, you are responsible for any damage, loss, or injury it causes. All animals travel at your risk.
9.1. We aim to return any property left on a Coach to its rightful owner.
9.2. You must report lost luggage or personal property immediately to a Company Official and to our customer services team.
9.3. You can find details on how to reclaim lost property on our Website.
9.4. To claim any item of lost property, you must prove ownership.
9.5. Normally, you will collect the lost property from the office or depot where it is stored. If we agree to post the property back to you, you must pay the postage and packaging costs in advance.
9.6. If you find lost property on a vehicle, you must give it to the driver.
9.7. If not claimed within one month, we will take ownership of lost property and dispose of it at our discretion. We securely wipe and dispose of all unclaimed computers, phones, and other electronic items containing data, donating any proceeds to charity.
9.8. Perishable lost property not claimed within 48 hours will be disposed of at our discretion. If perishable property poses a health risk or becomes objectionable before the 48-hour period ends, we may destroy or dispose of it sooner.
9.9. If lost property is in a package, bag, or other container, we may open it to identify the owner or assess the nature and value of the property.
9.10. We are not liable for the loss of money, legal documents, or items of significant value such as jewellery, precious metals, and portable electronic devices. You should keep such items on your person at all times.
10.1. You must not smoke, use electronic cigarettes, or vape pens on our Coaches or within designated no-smoking areas of stations.
10.2. You must not behave abusively, threateningly, or offensively towards other passengers or staff.
10.3. You must not bring hot food on to a Coach, or consume items that could create an unpleasant environment or offend other passengers.
10.4. You must not consume alcohol or play loud music that could be heard by others.
10.5. You must not leave rubbish on a Coach, wear soiled clothing, or carry soiled items.
10.6. You must not distribute leaflets, sell items, or collect for charity without our prior written consent.
10.7. You must not interfere with, misuse, or damage any Coach equipment or fittings.
10.8. You must not engage in any criminal activity, lean out of the Coach, throw items from the Coach, or block aisles with bulky items.
10.9. You must not carry dangerous or hazardous goods, including weapons, explosives, flammable liquids, or combustible materials.
10.10. You must not wear motor helmets, ski masks, or face-covering items, except for religious reasons.
10.11. Do not speak to the driver, obstruct their view, or distract them, except in emergencies.
10.12. You must use onboard Wi-Fi responsibly and refrain from accessing offensive or illegal material.
10.13. Use charging points only for mobile devices; do not use them for other appliances.
11.1. The driver may deny boarding or require you to alight if your behaviour poses a safety or security risk, or if necessary to comply with legal or emergency directives.
11.2. We may refuse service or deny boarding if your conduct is disorderly, offensive, abusive, or violent, or if you pose a health risk to others.
11.3. We are not obligated to refund your ticket or cover expenses if you breach these terms.
12.1. Our coaches and premises may use audio-visual recording equipment for security purposes, in compliance with statutory law. We will notify you of such surveillance through appropriate signage.
13.1. While we aim to provide services that leave and arrive according to our published schedule, sometimes factors outside of our control may delay or prevent our services from running.
13.2. However, in the event of cancellation, delay, diversion or termination of any service, or for any reason, we shall not be liable for losses, damages, cost or inconvenience that you suffer as a result.
13.3. We shall meet our obligations under The Rights of Passengers in Bus and Coach Transport (Exemptions and Enforcement) Regulations 2013 (as amended) and the Regulation (EU) No. 181/2011 of 16 February 2011 (as amended).
13.4. We do not guarantee that services will connect unless we specifically advertise a guaranteed connection.
13.5. We reserve the right to alter timetables, suspend, cancel or withdraw services, or terminate a service once it has commenced. This can be done without notice and may take place before or after you have reserved a seat on the service.
13.6. We also reserve the right to substitute with an alternative service, or refund your fare and transaction fee.
13.7. Should this occur less than 14 days before the travel date, we will give you a choice between an alternative service or a full refund of your fare and transaction fees. Where no alternative service is available you will receive a full refund.
13.8. In the event of a cancellation or delay exceeding 120 minutes, we shall refund any fare paid and take reasonable steps to transport you to your destination.
