This is the privacy notice of C M Ejikeme & Sons Limited, company number 14172408 (‘we’, ‘our’ or ‘us’).
If you have any concerns about this notice or your privacy, please contact us by writing to us by sending a message through our website.
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.
In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.
The information we process about you includes information:
When you use our website or buy tickets or other services from us you provide personal data to us.
This can be categorised into the following groups:
If there is or has been communication between us, for example, if you send messages to us by email, then the content of those messages may include personal data.
We may also ask for and record: your preferences to receive marketing information from us; how you wish to communicate with us; and responses and actions in relation to your use of our website.
Please note that your personal information is not associated with a ticket, but with a transaction on our website. If someone else purchases a ticket on your behalf, then we do not collect your personal data.
When you use our website we process:
We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity.
However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract.
In that case, we may not be able to provide our services to you. If so, we will notify you of this at the time.
We are required to determine on which bases we process different categories of your personal data, and to notify you of the basis for each category.
If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
If we enter into a contract with you (for example, for the sale of a ticket), then in order to carry out our obligations under that contract, we must process the information you give us. Some information may be personal data.
We process this personal data on the basis that there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Through certain actions when otherwise there is no contractual relationship between us, such as when you sign up to a newsletter, you provide your consent to us to process information that may be personal data.
Wherever possible, we aim to obtain your explicit consent to process this information.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us. However, if you do so, you may not be able to use our website further.
We may process information on the basis that there is one or more legitimate interest.
Where we process your information on this basis, we do after having given careful consideration to:
For example, we may process your data on this basis for the purposes of:
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a court order.
This may include your personal data.
We may process personal data on the basis that there is, or is soon to be, a contract between us. We process the personal data that we collect directly from you.
When you contact us we collect the personal data you have given to us in order to reply with the information you need.
We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you and provide you with a high-quality service.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date.
They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered.
They can also provide core functionality such as security, network management, and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisements that are relevant to your browsing history.
Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them.
Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate.
You must give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.
When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.
If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website.
We use cookies in the following ways:
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Payment information is not taken by us on our website or transferred to us.
At the point of payment you may be transferred to a secure page on the website of our payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
We are required to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.
We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org
Our business is located in the United Kingdom (the ‘UK’).
We may also use outsourced services in countries outside the UK from time to time in other aspects of our business.
For example, we may use services provided by Google, whose servers may be located in the United States of America.
If data may be transferred to a third party outside the theUK then we ensure that the organisation that processes the data applies safeguards to the processing, and in particular, that the contracts between us and them require them to do so to the same standards as UK law requires.
It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes.
At any time, you may contact us to request that we provide you with the personal data we hold about you.
When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Please be aware that we are not obliged to provide you with all personal data we hold about you, and that if we do provide you with information, we may charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
We remind you that we are not obliged to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis. If we continue to process it, we shall tell you on which basis we do so.
When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our business.
We may keep personally identifiable information associated with your message, such as your name and email address as long as is reasonable so as to be able to track our communications with you to provide a high quality service.
If you are under 18 you may use our website only with consent from a parent or guardian, and you may not buy a ticket or other services.
We collect data about all users of and visitors regardless of age, and we anticipate that some of those users and visitors will be children.
We do not sell servicesto children, nor do we market to children.
If you are not happy with our privacy policy, or if you have any complaint, then you should tell us.
When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint.
If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is.
If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:
We shall update this privacy notice from time to time as necessary.
